Frequently Asked Questions - Homeland Security Group, Inc.


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Frequently Asked Questions

DVR FLEX

I'm trying to burn a CD, but when I go to backup my files I get the error message “Not enough space”. I have a blank CD, why am I getting this error?
I'm searching for a date and time, but the results I am getting are all earlier than the time I want. Where is the search result I’m looking for?
My display is not properly aligned with the screen. How can I adjust it?
I want to back up my files using an external USB Hard drive. Is this possible?
I'm logged in using (IE/Remote Software) and my cameras didn’t come up! Where is my video?
I’m logging into my DVR over the network, and my 888888 username isn’t working! Why?
I have a playback file saved to my computer/burned to a CD, but I cannot open it. How do I view .dav files?
The remote control for my DVR has stopped working. There is no response even after I replaced the battaries. How do I fix it?
I only have a mouse for my Flex machine, so how do I input letters? Is this normal?
I’m watching my playbacks, and I don’t hear any audio! How do I enable audio?
How do you format a hard drive at the DVR?
The remote control for my DVR will not work even though I have checked the batteries! What can I do?
How do I get the latest client software?
I just connected my monitor to my DVR, and I see my camera views and the grid lines, however I don't see my mouse cursor or my menus! How do I get these back?
I have a VGA monitor and another monitor connected to Video Out 1, however only one of them has a display and the other screen has rolling lines/no display at all. What's wrong?
I am supposed to have motion based recording on my DVR, but when I do a search I don't see any recordings. Where are they?
I'm using the zoom feature from the search menu. Why is the zoom so blurry?
I just connected a microphone, but I'm not hearing any audio. What am I missing?
How many people can I have logged onto my Flex at the same time?
I'm setting up a recording schedule on all my channels for all days of the week, yet after I save my schedule and check back in the record menu, it only shows channel 1 and today for the weekday! Are my settings actually saved?
Is it possible to play my search results consecutively from the DVR?
My DVR is set up for (motion/alarm) recording under the record configuration, however it appears to be recording continuously. What's wrong with my recording?
I just added a flash drive, or additional USB device to my MAX series DVR, and I lost control of my mouse! What happened?
I'm trying to connect to my DVR through the network, however im receiving a message that states 'The connect users is full'. What's the issue?
I recently upgraded to Internet Explorer version 8, and now my web interface is distorted! How can I correct this?
I'm trying to run the Enterprise Pro Surveillance System, but I'm receiving an 'Unsupported Operation' error message before I can connect - what's wrong with my computer?
I converted a original file from a Flex/Max DVR to an .AVI file from the player yet when I try to play the .AVI file back through a different player, it gives me an error. Whats going on?

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