Exceptions to this warranty are as noted below:

Homeland Security Group, Inc. will warrant all replacement parts and repairs for 90 days from the date of Homeland Security Group, Inc. shipment. All goods requiring warranty repair shall be sent freight prepaid to Homeland Security Group, Inc., 3633 SouthSide Blvd,Jacksonville, FL 32216,. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.  

Homeland Security Group, Inc. assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Homeland Security Group, Inc.’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Homeland Security Group, Inc. for such Products. 

In no event will Homeland Security Group, Inc. be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Homeland Security Group, Inc. or otherwise.  

This warranty is void if the product:

• suffers scratches, cracks, or other cosmetic damage as a result of normal wear and tear and/or accident or abuse;
• is used with non-Homeland Security Group, Inc. hardware products or software not licensed by Homeland Security Group, Inc. (including but not limited to adaptors and power supply sources) or which are otherwise not compatible;
• is modified or tampered;
• is damaged by Acts of God, lighting, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, intrusion of or exposure to liquids, or other causes unrelated to defective materials or workmanship;
• serial number is defaced, altered, or removed;
• is damaged by programs, data, viruses, or files,
• is not used in accordance with the accompanying documentation and use instructions; or
• is opened, disassembled, repaired, modified, or altered by other than Homeland Security Group, Inc. authorized repair centers.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.  

If a warranty repair is required, the Dealer must contact Homeland Security Group, Inc. at (904) 565-2474 to obtain a Repair Authorization number (RA), and provide the following information:

1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Homeland Security Group, Inc. invoice number
3. Details of the defect or problem  

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.  

Method of return shipment shall be the same or equal to the method by which the item was received by Homeland Security Group, Inc..  

Returns

In order to expedite parts returned to the factory for repair or credit, please call the factory at (904) 565-2474 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid. Ship to the appropriate address below.

If you need to send goods to:

Service Department
Homeland Security Group, Inc.
3633 SouthSide Blvd
Jacksonville, FL 32216